Privacy Policy

whether the information or opinion is true or not, and

whether the information or opinion is recorded in a material form or not.

identification information about an individual, in particular, full name, address (including delivery address), contact details (email and telephone/facsimile numbers), date of birth, signature, occupation and driver licence number;

the individual’s bank and associated contact details;

trade referees and associated contact details;

information that may assist us to confirm your financial position or credit history when you are considering a finance or credit arrangement, including your credit card details, bank details, purchase history or transaction details and loan and credit information where finance arrangements apply;

information that may be provided to us by a credit reporting body and information relating to payment of our accounts;

details about your purchases and orders from us and your product and services preferences;

if you are a supplier or service provider, in connection with the supply of products and/or services by your business to us; and

cookies/digital identifiers providing details/statistics in relation to website and page visits, your domain name, notes made of telephone contact (including recorded/saved or transcribed voicemail/texts) and the content of letters received, copies of letters sent, and emails (both electronically stored and in printed form).

conducting our business, including the sourcing and supply products and/or the provision of services in the ordinary course of our business;

facilitating and processing your orders and payments, and delivering products and services;

managing product claims;

to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases;

providing and marketing products and services to you;

assessing the credit worthiness of an individual applying for credit (Trade Account) or an individual offering to guarantee a Trade Account sought by a corporate applicant or another person;

assessing the capacity of an individual to pay or continue to pay for products and/or services delivered on credit terms;

assisting in the management of Trade Accounts, including the collection of overdue amounts;

monitoring and keeping under review an individual’s suitability for the provision of ongoing credit, taking into account payment history and other risk management criteria;

providing benefits/rewards to suppliers, customers and others who become members of our business and loyalty programs from time to time (if any);

maintaining and expanding our organisation’s database of customers, suppliers and other business/commercial associates for the purposes of distributing industry information, issuing advertising/marketing materials, conducting product promotions and otherwise enhancing the way we do business;

to derive insights about you in order to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you. We may also use trusted service providers to undertake the process of creating these consumer insights;

to assist us in providing and improving our services to you, and to analyse trends in sales and better understand your needs or to develop, improve and market products and services to you;

for purposes directly related to any of the above;

where you have consented to us using your personal information for other purposes or its use for another purpose is required or permitted by law (such as to comply with obligations under the Privacy Act in relation to mandatory data breach notification).

we consider it necessary to be disclosed in order that the products and services we provide to you can be properly supplied and carried out;

such disclosure is necessary to facilitate payment by you for Goods and/or to facilitate the provision of credit to you as required;

you have consented (expressly or impliedly) or requested your personal information to be provided to a third party; or

we are required or permitted by law to provide information to a third party.

take prior reasonable steps to ensure the overseas recipient does not breach the Australian privacy laws; or

first be reasonably satisfied that the overseas recipient is subject to substantially similar laws with respect to the protection of personal information; or

first obtain the individual’s consent (after informing him or her that such consent will have the effect of relieving us from any responsibility should the overseas recipient breach Australian privacy laws); or

in any event, be likewise relieved from any such responsibility should the disclosure to an overseas recipient be required or authorised by Australian law.

use credit reporting information for the purposes of pre screening of direct marketing by a credit provider; or

use or disclose credit reporting information if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.

securely stored on our computer network and otherwise at one or more of our various business premises within Australia; and

is destroyed or de-identified when no longer needed by our organisation or required to be retained by Australian law.

access your personal information held by us, or

seek correction of such information, or complain about possible breaches of this policy, the Privacy Act or the Australian Privacy Principles, you should direct your enquiry to our Privacy Officer as follows:
Address: PO BOX 555, The Gap, Brisbane 4061 QLD
E mail: privacy@flrhub.com.au